Zips and seams 1 YEAR GUARANTEE
Customer Service Quality Charter
Colissimo registered delivery 24 to 48 hours
We ship your order the same day or the following day at the latest. Sometimes we can be a little over-loaded, so if you have a specific date (travel, race, etc.), don’t hesitate to indicate it with your order. For speed and security, parcels are delivered to your home address via the Colissimo registered postal service, delivery 24 to 48 hours.Permanent stock / Availability
We have an average of 5000 articles in stock. If an item is not available, we undertake to advise you at the time we register your order, preferably by e-mail for better reactivity. You then choose to continue the order or to cancel it.Free trial period for 10 days
You order the articles that are of interest to you, you then have 10 days to try them out. At the end of the trial period, if you do not wish to keep one or more items, you return them to us and we will reimburse you, under the condition that the goods and packaging are returned in an “as new” condition.Size changes
If the size of a garment is not what you expected, return it to us with a note explaining your request for an exchange and we will replace the garment with the required size, under the condition that the goods and packaging are returned in an “as new” condition.Guarantee / After sales service
Raidlight products are guaranteed for 1 year against manufacturing defects and faults. Raidlight is the only judge for exchanging or repairing the defective article. Products of other brands that we retail are guaranteed by the manufacturer. In the case of a problem, contact us via telephone or e-mail or send back the defective product.*and ** guarantee PLUS repair
Zips and seams 1 YEAR GUARANTEE: repair or replacement at our discretion and for a request within reason. You snag an item, Raidlight, at our discretion, will repair the item free of charge for a request within reason.(Fabric guarantee: all our products are designed for use under difficult sometimes extreme sports conditions. However, we do not guarantee the fabrics that are used because they are subject to premature wear under intensive or incorrect use (incorrect adjustments, badly tightened). Careful use and regular cleaning (washing) will give a longer life span to your Raidlight products.