SHIPPING & RETURN POLICY
SHIPPING TO NETHERLANDS:
- Free standard delivery in 5-7 working days*
- Express delivery: 15€ in 48 hours
- Where we deliver: at home
All returns within 30 working days are free of charge.
Follow these steps to return a product(s):
1. You have up to 30 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return once you have finalized your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. The order must be returned within 30 days after the reception of your order. You do not have to pay anything.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).
ANY MORE DOUBTS OR QUESTIONS?
If you have questions about deliveries and returns please read our FAQ - FREQUENT QUESTIONS..
And if you still haven't found what you were looking for, don't hesitate to contact our Customer Service..
*Approximate time from the shipment date.