
Extended returns until January 31st
SHIPPING & RETURN POLICY
Please find below our pricing policy for shipping and return charges associated with e-commerce orders made on raidlight.com. Please refer to the country of delivery for details of charges and delivery times *.
RETURNS :
Follow these steps to return a product(s):
1: You have up to 14 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return and once you have finalised your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email (only for countries with returns free of charge, see returns table below). You have up to 30 days to send us your return.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).
SHIPPING & RETURN INTERNATIONAL
Country |
Standard home delivery |
Express home delivery |
Return fee |
REST OF THE WOLRD | FREE | - | AT YOUR CHARGE |
NORWAY | For a purchase below kr 2 000: kr 250 (VAT incl.) Free for purchase over kr 2 000 |
- | AT YOUR CHARGE |
SHIPPING & RETURN EUROPEAN UNION, DOM-TOM AND SWITZERLAND
Country |
Standard home delivery |
Express home delivery |
Return fee |
FRANCE | FREE | €15 | FREE |
ITALY | FREE | €15 | FREE |
SPAIN | FREE | €15 | FREE |
GERMANY / AUSTRIA | FREE | €15 | FREE |
UNITED KINGDOM | FREE | £ 15 | FREE |
NETHERLANDS | FREE | €15 | FREE |
DOM TOM | FREE | - | AT YOUR CHARGE |
OTHER EUROPEAN COUNTRIES | FREE | - | FREE |
SWITZERLAND | For purchase under CHF 60 : CHF 8 (VAT incl.) Free for a purchase over CHF 60 |
CHF18 | AT YOUR CHARGE |
SWEDEN | For purchase under 2 000 kr : 80 kr (VAT incl.) Free for a purchase over 2 000 kr |
140 kr | AT YOUR CHARGE |
*Approximate time from the shipment date