Please find below our pricing policy for shipping and return charges associated with e-commerce orders made on raidlight.com. Please refer to the country of delivery for details of charges and delivery times *.

RETURNS :

Follow these steps to return a product(s):

1: You have up to 14 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return and for what reason (refund or credit note) and once you have finalised your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email (only for countries with returns free of charge, see returns table below). You have up to 30 days to send us your return.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. If you have chosen a credit note, you will be refunded back to your online store credit, you can use this credit note as a payment option for a future order. If you have chosen a refund you will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).

SHIPPING & RETURN UNITED KINGDOM

SHIPPING & RETURN except FRANCE

*Approximate time from the shipment date